BioWare’s Head of Live Service, Chad Robertson, wrote on the blog post that the infinite loading problem is not affecting all players, but absolutely some players are seeing it, especially as players go from Fort Tarsis to an expedition. Robertson said that BioWare found the problem during its internal testing of Anthem; however, the developer thought it had corrected this issue before the demo ever went out into players’ hands.
Unfortunately, once the demo entered the wild, the issue cropped up again, with Robertson saying “the problem is exacerbated in the real-world where differences with player’s ISPs and home networks introduce new behavior.”
While it sounds as though BioWare has a lead on what’s causing the issues with the infinite loading problem, Robertson said it might not be fixed before the end of the VIP demo because there’s a risk that a fix could make things worse for an even larger portion of players:
This was clearly not the way BioWare had hoped this first public VIP Demo of Anthem would go,with Robertson being clear in dispelling a common belief that BioWare did not properly prepare for the server load that Anthem received in this demo. According to Robertson, all the issues presenting themselves are not due to a server capacity deficiency and that the game’s servers have over and above the capacity to match the player population.
There’s no word yet if the VIP Demo will be extended as a result of the problems players have encountered. The currently scheduled end time of the demo is Sunday, January 27 at 11 p.m. EST/8 p.m. PST.
Anthem releases on February 22, 2019 for PC, PS4, and Xbox One.
Source: BioWare
